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Complementary insured shipping on all orders!

 

Lad Made Diamonds


FREE SHIPPING

We're proud to offer FREE insured FedEx® shipping on every order within the US.
 
 
 

Shipping Loose Diamonds.

Loose diamonds ship in 2-3 business days.

 
 
 

Shipping Engagement Rings or Wedding Rings.

Engagement rings and wedding rings ship in 5-8 business days. 


Shipping other Jewelry.

All other jewelery items such as earrings, pendants and wedding bands ship in 5-8 business days.




30 DAY RETURN GUARANTEE

   
To put it simply: We want you to love what you ordered from LMD. If you do not, don't fret. We offer a 30-day money back guarantee, which gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund. (Restocking fees may apply, see below.)




Returning Loose Diamonds.

Loose Diamonds must be sent back within 30 days of receipt for a full refund minus the costs of shipping and handling both ways. Complimentary shipping is not included on returned stones.



Returning all other Jewelry.

All other jewelry must be returned within 30 days of receipt for a full refund less a 25% restocking fee and the cost of shipping.
 
 
 
 

Our Return Process

Once your returned item is received and accepted, your refund or new item will be processed within 48 hours. We will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweler other than LMD), or damaged cannot be accepted for return. Engraved jewelry items, may not be returned or refunded. Returns without a LMD return code, and improperly or uninsured packages will be refused upon receipt.

 

 

How To Prepare A Return

To return a diamond or jewelry item to LMD, follow our three step process:


       1. Contact us and we will provide a return authorization code and send you a return label.

       2. Please include this code with a copy of your invoice. Also please be sure to include the item being returned and packaging that it was sent with (ring box, pouch, ect.)

       3. Drop ship return package at your local UPS or FedEx drop ship location or we can arrange a pick up for your convenience.

If you have any questions about our return procedure, please contact us at Info@LabMadeDiamonds.com.
* LMD will not be responsible for loss or damage of return shipments.